Refund Policy

Effective Date: March 2, 2026

1. Overview

We want you to be completely satisfied with your purchase from Vazhga Valamudan Pasum Pal Private Limited. If you are not satisfied, we offer a hassle-free refund policy for eligible products.

2. Refund Window

All refund requests must be made within 7 (seven) days of the purchase date. Requests made after this period will not be considered.

3. Eligibility for Refunds

Your product must meet the following conditions to be eligible for a refund:

• Product is returned in original packaging and unused condition
• Product has not expired
• Product shows no signs of tampering or damage
• For perishable items, must be returned in proper temperature conditions
• All original packaging and documentation included
• Refund request submitted via email with order number and reason

4. Non-Returnable Items

The following items are not eligible for refunds:

• Opened or partially used products
• Expired or spoiled dairy products
• Products damaged due to improper storage or handling by customer
• Items purchased with promotional codes or discounts (where stipulated)

5. How to Request a Refund

To request a refund, please follow these steps:

• Contact our customer service team at vvpasumpal@gmail.com
• Provide your order number and reason for refund
• Include photos of the product and packaging if required
• Arrange return of the product (shipping instructions will be provided)
• Once received and inspected, refund will be processed within 5-7 business days

6. Refund Process

Upon receiving and inspecting your returned product:

• We will verify the condition and eligibility of the return
• If approved, your refund will be credited to the original payment method
• Refunds typically appear within 5-7 business days (subject to your bank's processing time)
• You will receive a confirmation email once the refund is processed

7. Shipping Costs

Shipping costs for returns of defective or damaged products will be covered by us. For other returns, shipping costs may be deducted from your refund amount.

8. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photos of the product and packaging. We will provide replacement or full refund at no cost.

9. Quality Guarantee

We guarantee that all our organic dairy products are fresh, pure, and of premium quality. If you find any issue with quality, texture, taste, or shelf-life earlier than stated, please notify us within 48 hours of receipt.

10. Special Offers and Promotional Sales

Products purchased during promotional sales or with special discount codes may have different return conditions as specified at the time of purchase. Please refer to the specific terms mentioned during checkout.

11. Exchanges

We also offer product exchanges. If you wish to exchange a product for a different variant or flavor of the same product, please contact our customer service team, and we will arrange the exchange as per availability.

12. Partial Refunds

Partial refunds may be offered if:

• The product is in usable condition but has minor issues
• Customer has used a portion of the product
• Product shelf-life is reduced from manufacturing date

13. Customer Satisfaction

We are committed to your complete satisfaction. If you are not satisfied with your purchase, please reach out to our support team immediately. We will work with you to find the best solution.

14. Contact Information

For refund inquiries and support, please contact:

• Email: vvpasumpal@gmail.com
• Phone: +91 9940911165
• Phone: Contact through website

15. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services implies acceptance of the updated policy.